Yip Pharmacy, owned by Healtha Medical Ltd, prioritizes safeguarding the privacy and security of our customers. We have implemented appropriate measures to protect your data and personal information from unauthorized processing when you use our services. This includes actions such as registering an account, completing assessment forms or online consultations, making purchases, leaving reviews, making inquiries, contacting us by phone, email, or written correspondence, as well as browsing our website.
We collect personal information from you when you utilize our services. Any information that you provide, which allows us to identify you, is securely stored and treated with the utmost confidentiality. We never sell your details or personal information to any third party.
Furthermore, we take necessary precautions to encrypt and store your personal information in accordance with industry standards.
Personal data refers to any information relating to an individual that can directly or indirectly identify them, including details such as name, address, and date of birth.
During your visit to our website, we may collect specific personal information required for setting up your account, billing purposes, delivery of goods, and addressing queries. We retain your information only for as long as necessary to process your order, facilitate refunds (if applicable), respond to complaints/feedback, or provide you with subscribed promotional information.
The personal information we collect may include:
- Name
- Gender
- Date of birth
- Billing and delivery address
- Order information / Invoices
- Email address
- Telephone number(s)
- Encrypted version of your login password
Your data will only be used to enable us to deliver our service to you, monitor and enhance our service, product range, and website, and comply with legal, compliance, and regulatory requirements, including fraud prevention.
We do not have access to any of your bank or financial information, as it is securely transferred directly to our card processing agents who handle the payment process.
We use cookies to improve our service to you. Cookies are small pieces of information stored on your computer or device, which help remember useful information, such as items in your shopping basket or your login status. Cookies do not store personal details.
With your consent, we may add you to our mailing list. You can unsubscribe from this list at any time by contacting us via email or written communication.
When you provide your information to us, you acknowledge the risks associated with the internet and agree not to hold us responsible for any loss of your information, unless we have breached our duty of care to you.
To fulfill your requests when using our online services, we may electronically share some of your information with selected third parties involved in delivering the service, including couriers and payment processing gateways.
Please note that any links to third-party websites will have their own privacy policies, and we are not responsible for the privacy practices of those websites.
Data protection laws grant you certain rights, including the right to access, rectify, erase, restrict, and transport your personal data, as well as object to its processing where applicable. You also have the right to lodge a complaint with the relevant authority if you believe your personal data is not being processed in accordance with data protection law.
If you would like to make a request regarding your personal data or exercise your rights, please write to the Data Protection Officer at Healtha Medical Ltd
We are committed to complying with the Payment Card Industry Data Security Standard (PCI DSS), which ensures the secure processing, storage, and transmission of card payment information. Online Medicines Limited is PCI DSS compliant and provides a secure environment for cardholder data, although we are not directly involved in processing payments or storing payment details, as these responsibilities are passed onto the payment gateway and merchant provider. Our systems undergo regular checks and audits to maintain effective security without compromise.
While browsing the internet, websites may transmit small text files called cookies to your device, which optimize website functionality. These cookies may store information about previous visits to our website from your device or items in your basket. This allows you to return to the website and find your items still in the basket. Cookies do not store personal or payment details and do not harm your device.
Our website uses essential cookies to enable customers to access and request treatment. When you are not logged in, session cookies and item cookies are stored, which remember the selected treatment and link your answers to assessment questions. If you log in, additional “logged in” cookies are stored to remember your preferences.
We do not use optional cookies such as third-party, analytics, or tracking cookies on our website. You can adjust your browser settings to disable cookies; however, this may affect the functionality of our website on your device. Additional information on managing cookies is available online, depending on your device and browser.
To fulfill your medication requests, we are legally obligated to verify the identity of our patients and ensure that users are over 18 and genuine. We utilize an external solution for identity verification, and your information is validated accordingly. You may receive an email notification from this third-party service to confirm successful verification. Cross-checked data typically comes from credit agencies, the electoral roll, and telephone and email databases. If you fail the identity verification, you may be prompted to provide additional information to verify your identity.