How we're regulated
Everything on this page is checkable. If a health service won't tell you who is accountable and where they are based, that's the thing to worry about.
Who we are, on the record
General Pharmaceutical Council
Regulates pharmacies and pharmacists across Great Britain, including the standards our prescribing has to meet.
Check our entry →MHRA
Licenses the medicines we dispense and issues the safety warnings we act on, such as the 2025 finasteride advice.
How we handle safety alerts →Inspection status
Our premises has not yet been inspected under the GPhC's published-reports scheme. When it is, the report will appear on the register and we'll link it here.
See inspection page →The people who review every order
Every registration number below can be checked on the relevant register. Ask who reviewed your assessment and we'll tell you.
Why we ask so many questions
A questionnaire is not paperwork. It's the only way a prescriber who can't examine you can decide whether a medicine is safe for you.
See the assessmentAssessment before options
You answer questions first, then see what's suitable. We don't show you a shop of prescription medicines and ask you to pick.
Preference, not prescription
You can tell us what you'd prefer. The prescriber decides with you, and may substitute or decline.
Paid only on approval
If we can't supply, you're refunded in full and told why, with somewhere else to go.
Your GP in the loop
For higher-risk treatments we ask for your GP details and consent to share. It's safer when everyone treating you knows what you take.
Reviews
Our reviews cover the service - how quickly we responded, how discreet the delivery was, how helpful the team were. We don't publish reviews about how a medicine performed, because that isn't something we're allowed to advertise, and one person's experience of a medicine tells you nothing reliable about yours.
We're newly launched online, so there are no published reviews yet. Every review will come through an independent verified-review platform, unedited - including the ones where we said no.
Delivery
If something goes wrong
Tell us and we'll investigate properly. Complaints go to the Superintendent Pharmacist, not a support queue.
Email help@yip.co.uk or call 0808 169 9594. Include your order reference if you have one.
With the name of the person handling it.
Longer only if a clinical review is needed, and we'll tell you if so.
You can escalate to the General Pharmaceutical Council. We'll give you the details rather than make you look for them.
Report a side effect
Tell us, and report it to the MHRA Yellow Card scheme too - that's how safety warnings like the 2025 finasteride advice come about in the first place.
If you are seriously unwell, don't wait for us. Call 111, or 999 in an emergency.